Dear Customer,

Thank you for submitting the Warranty Claim Form.
Here is the shipping address for you to courier the device to FLOW Malaysia. (Follow address as below)

Attention: Regina
Mobile No. 017-436 6175 (Jackson)
Address: A-11-06, plaza bukit jalil (Aurora Sovo) No.1, Persiaran Jalil 1, Bandar Bukit Jalil 57000 Kuala Lumpur
Remark: State your Name, Mobile No., Instagram ID as a remark for us.

Before send back to us , please make sure that you had sent :
- Receipt (you can check your email for the receipt, if you purchased with our agents please claim with them)
- Warranty registration form (please register it at : https://flowmalaysia.com/pages/warrantyclaim)
- Please make sure your warranty registration must be done within 7 days from the date of purchase
- Faulty device
- Kit box (with the wrapper coz we need to see the manufacturer date)
- Remember took out the pod and cable inside
- Write a memo to describe what’s the issues you’re facing
- Tracking number

PLEASE STATE YOUR NAME AND CONTACT AS WELL due to we need to deal a lot of warranty we will need your information to identify your parcel.

Warmest Regards,

FLOW Malaysia
#justgowiththeflow

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